The Customer Services page serves as a centralized portal designed to facilitate effective and structured communication between National Petroleum Company (Sudan) and its clients.
Through this platform, customers can submit service requests, monitor the status of their requests, and communicate inquiries or complaints in a transparent and efficient manner. The company is committed to responding to customer needs in a timely and professional way, in line with established service standards.
Request a Service
This service enables customers to submit formal service requests related to petroleum supply, operational support, or other approved services provided by the company. All requests are reviewed and processed according to applicable procedures and availability.
Track Request
Customers can track the status of their submitted service requests using reference details provided at the time of submission. This feature enhances transparency and allows customers to stay informed about the progress of their requests.
Complaints
The complaints service allows customers to submit feedback or formal complaints regarding services received. All complaints are handled with confidentiality and reviewed carefully to ensure service improvement and customer satisfaction.